TERMS OF USE

1. DEFINITIONS

1. 1.1. "You," "Customer," "Client" refers to any person using UniWrite and its products/services.
2. 1.2. "We," "Our," "Company," "Service," "UniWrite" refers to UniWrite as a registered academic service company.
3. 1.3. "Product," "Service," "Solutions" refers to the academic assistance provided by UniWrite experts.
4. 1.4. "Website" refers to the UniWrite website and all associated web pages.
5. 1.5. "Order" refers to an electronic request from the Customer for a particular Product and/or service.
6. 1.6. "Executor" refers to freelance professionals who prepare Products for Customers.
7. 1.7. "Product" refers to the final result in electronic format that is delivered upon Order completion.

2. NATURE OF SERVICES

1. 2.1. UniWrite offers research and academic assistance completed by freelance specialists. All Products are delivered on an "as is" basis, and the Customer uses the Products at their own risk.
2. 2.2. Everything provided by UniWrite is intended for research/reference purposes only. UniWrite is not responsible for the Customer's grades or any improper usage of the research Products.
3. 2.3. Products are prepared according to the Customer's instructions by qualified Executors.

3. ORDER PROCESS

1. 3.1. Placing an Order. When filling in an Order form, the Customer should provide a valid email address and a correct phone number. There may be multiple occasions during Order preparation when establishing contact with the Customer is crucial. UniWrite shall not be responsible for Order delay or quality issues if they cannot be resolved due to incorrect contact data.
2. 3.2. Instructions. Since UniWrite works based on Customer instructions, these must be clear and precise. If the instructions are not clear and additional information is needed, the Customer should provide the necessary instructions as soon as possible.
3. 3.3. Any revision request must be based on the initial requirements and description of the original Order. Changes from the initial instructions will be considered "editing," which is an additional service.
4. 3.4. Sources. The Executor is allowed to use relevant sources available for the completion of the requested assignment unless the Customer specifies particular sources to be used or avoided. If specific sources are crucial for completion, the Customer should provide them within the required time schedule.
5. 3.5. Academic Level. It is the Customer's responsibility to choose the correct academic level for their assignment. If an error is made, the Customer must contact Customer Support immediately.
6. 3.6. Communication. The Customer should regularly check the Messaging System for updates from Customer Support or from the Executor, and promptly address any questions or concerns.
7. 3.7. Order Progress. The Customer is encouraged to monitor Order progress through their personal account on the website.

4. PRICES AND PAYMENT

1. 4.1. UniWrite cannot begin working on the Customer's Order until payment for the entire amount of the Product(s) and/or service(s) has been received.
2. 4.2. If additional payment is needed, the Customer must process it as soon as possible. Delay in additional payment may lead to delay in Order completion.
3. 4.3. Prices are as specified on the Website; however, UniWrite reserves the right to adjust prices due to increases in costs, taxes, duties, or other levies.
4. 4.4. Prices for Products are exclusive of taxes and international fees, which shall be paid by the Customer.
5. 4.5. UniWrite is not responsible for any fraudulent activity. The Customer is responsible for unauthorized transactions made through the Website, including account credential safety and credit or debit card security.
6. 4.6. Discounts. The Customer must be precise when filling in the Order form. A discount code cannot be applied after the Order has been paid. Special offers or discounts may not be used together at the same time and cannot be combined with additional services.

5. DELIVERY POLICY

1. 5.1. The deadline dates chosen when placing the Order are estimates only and not a guarantee that the Product will be delivered by a given date. UniWrite reserves the right to deliver the Product with a delay if the Customer was notified and had no objection.
2. 5.2. If the Product was received by the Customer and they requested Revision after the initial deadline, no refund will be issued. The deadline estimates apply only to initial Product delivery.
3. 5.3. In case of timely delivery, UniWrite will not be responsible for failure of the Customer to download the Product. The Customer will still be billed for the service rendered.

6. VERIFICATION PROCESS

1. 6.1. Protecting billing information and eliminating fraud is a priority for UniWrite. We are obliged to protect credit card holders who purchase from us.
2. 6.2. UniWrite reserves the right to request verification information from the Customer. Everything provided for the Verification process is never shared with third parties and is used solely to verify identity.
3. 6.3. When requested to verify billing information, it is the Customer's responsibility to comply immediately. If an Order cannot be completed in a timely manner due to delay in Verification, the Customer is required to set a new deadline after successful Verification.
4. 6.4. Any unauthorized use of a stolen credit card is prohibited by law and will be reported to applicable law enforcement agencies.

7. TERMINATION

1. 7.1. UniWrite reserves the right to cancel any paid Order at its own determination in case of lack of cooperation/communication from the Customer that affects Order completion, or if there is suspicion of fraudulent activity.
2. 7.2. UniWrite does not guarantee reimbursement in such circumstances and shall have sole discretion to take necessary action based on the particular circumstances of each case.

8. REVISION POLICY

1. 8.1. The Free Revision policy is a courtesy service provided to ensure Customer satisfaction with the completed Order.
2. 8.2. To receive free revision, UniWrite requires that the Customer provide the request within fourteen (14) days from the first completion date of the Order/Product, and within thirty (30) days for dissertations, theses, research proposals, or any other large assignments.
3. 8.3. UniWrite reserves the right to limit the number of revisions or decline revision requests in cases such as changes in initial Order details, unreasonable return of the assignment, or obvious abuse of the revision option.
4. 8.4. If a revision request violates original instructions, UniWrite has the right to decline it. If the request falls within the guidelines, UniWrite will revise the Order to meet the initial requirements free of charge.

9. QUALITY ASSURANCE POLICY

1. 9.1. The Customer can add a Quality Assurance Report service to the Order for an additional price. If ordered, UniWrite will provide a copy of the quality assessment report for the delivered Product.
2. 9.2. UniWrite is not obliged to provide a copy of the quality assessment report for each Product Revision.
3. 9.3. While UniWrite strives to control the quality of work, due to the freelance nature of the work, we cannot guarantee flawless content, and the Product is sold as is.

10. SATISFACTION GUARANTEE

1. 10.1. The Product ordered is aimed to be completed according to the Client's initial instructions.
2. 10.2. UniWrite does not guarantee that editing, proofreading, or formatting services will be entirely error-free. Materials not produced by UniWrite will not be scanned or reviewed for possible errors.
3. 10.3. All refund and cancellation requests should be communicated in writing using the Order Messaging System or by emailing Customer Support. It is the sole discretion of UniWrite to approve or disapprove any request on a case-by-case basis.
4. 10.4. A full refund may be given to the Customer at any time prior to Executor assignment. If the Customer placed the Order by mistake or as a duplicate, they should notify Customer Support immediately.
5. 10.5. The Customer will not get a full refund after the Executor was assigned, since the Executor spent time and effort on the Order. The Executor should be compensated for work done.
6. 10.6. In case of a refund request due to poor quality, the Customer must provide strong reasons and examples within seventy-two (72) hours after Order completion. Only after an extended list of violations is provided will the request be forwarded for investigation.
7. 10.7. If a full refund is issued or an Order becomes unpaid where service has already been delivered, UniWrite retains full ownership for the Product and reserves the right to use, resell, distribute, and share it with third parties.
8. 10.8. No refund can be issued to the Customer if:
   1. The Customer cancels the order that is in "Completed" status.
   2. The Customer did not request a refund within seventy-two (72) hours after Order completion, since it is to be assumed that the Customer is satisfied with the Product.
   3. The Customer is dissatisfied with Order quality but did not provide a detailed list of violations. The quality complaint is considered invalid without reasonable and detailed proof, and should the Customer fail to provide such proof, the Company cannot investigate Customer's complaint.
   4. The Order is late because the Customer did not provide the information required or materials on time, or the Support Team could not reach the Customer via contacts provided; in such cases, the Customer cannot claim a refund based on lateness.
9. 10.9. The refund policy applies only after evaluation of the delivered Product. You cannot receive your money back if our services meet our pledge and quality standards. We retain records of all Product evaluations and communications for this reason.
10. 10.10. UniWrite may issue Store Credits instead of refunds in certain cases. Store Credits accepted by the Customer are non-refundable and will expire if unused within 365 calendar days.

11. COMMUNICATIONS AND PROMOTIONAL MATERIALS

1. 11.1. UniWrite reserves the right to contact Customers by email regarding new services, discounts, special offers, and other information deemed useful.
2. 11.2. The Customer consents to receive emails and other forms of electronic communications including push notifications and SMS from UniWrite or authorized third parties.
3. 11.3. The Customer waives any cause of action against UniWrite for receiving emails and electronic communications for advertising, promotional, or informative purposes.
4. 11.4. Customers may unsubscribe from promotional emails by following instructions in the emails or by contacting Customer Support.

12. PRIVACY AND SECURITY

1. 12.1. UniWrite is committed to protecting Customer privacy and security. All personal data collected complies with the principles of applicable data protection laws and federal regulations.
2. 12.2. We collect personal information (e.g., name, email address, phone number) when you register for an account or provide information during contact with our representatives.
3. 12.3. Your personal information is collected and securely stored in our database for internal use only. We do not share personal information with third parties without your written permission.
4. 12.4. You can request removal of your personal information from our database by contacting us in writing. Upon such request, we will remove your account and personal information within 14 days.
5. 12.5. We use industry-standard security measures to protect your data, including 256-bit SSL encryption and compliance with international data security standards.
6. 12.6. You have the right to request information about what personal data we collect and how we use it. To make such a request, please contact [email protected] with "Privacy Request" in the subject line.

13. INTELLECTUAL PROPERTY

1. 13.1. All content included on the Website, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of UniWrite or its content suppliers and protected by international copyright laws.
2. 13.2. The compilation of all content on the Website is the exclusive property of UniWrite and protected by international copyright laws.
3. 13.3. If a full refund is issued, UniWrite retains full ownership and intellectual property rights for the Product completed.

14. WAIVER OF BREACH

1. 14.1. No waiver by UniWrite of any breach of this Agreement shall be considered a waiver of any other or subsequent breach. All remedies afforded in this Agreement shall be taken and construed as cumulative.
2. 14.2. The failure of UniWrite to insist on strict performance of any terms and conditions shall not be deemed a waiver of rights or remedies regarding that specific instance only.

15. AMENDMENTS

1. 15.1. UniWrite reserves the right to modify, amend, revise, or otherwise change any provisions of this Agreement at any time without notice.
2. 15.2. The Customer agrees to be bound by subsequent modifications through continued use of services. It is the Customer's responsibility to review this Agreement periodically for changes.

16. ENTIRE AGREEMENT

1. 16.1. This Agreement contains the entire stipulations between the Customer and UniWrite. No statements, promises, or inducements made by either party that are inconsistent herein shall be valid or binding.
2. 16.2. This Agreement may not be enlarged, modified, or altered except in writing signed by both parties. This Agreement supersedes all previous communications, representations, or agreements, either verbal or written.

17. SEVERABILITY

1. 17.1. If any part, term, or provision of this Agreement is held by courts to be illegal or in conflict with any law, the validity of the remaining portions or provisions shall not be affected.
2. 17.2. The rights and obligations of the Customer shall be construed and enforced as if the Agreement did not contain the particular part, term, or provision held to be invalid.

18. LAW GOVERNING

1. 18.1. It is mutually understood and agreed that this Agreement shall be governed by the laws of the place where the Company holds its principal place of business, both as to interpretation and performance, or in any other place at the determination of the Company.

19. PLACE OF SUIT

1. 19.1. Any action or other judicial proceedings for the enforcement of this Agreement or any of its provisions shall be instituted in the courts of competent jurisdiction in the place where the Company holds its principal place of business or in any other place at the determination of the Company.

20. CONTACT INFORMATION

1. 20.1. If you have any questions about these Terms of Use, please contact our Customer Support team at [email protected].

Last Updated: March 17, 2025